Customer Service
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Toll Free 1-800-449-3145 or (406) 297-2547
Monday - Friday
8:00 a.m. to 5:00 p.m.
(Mountain Time)
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| Email: info@tiffanylamps.com
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Fax (406) 297-2548
PO Box 1303 Eureka MT 59917
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| Ordering: You may place an order on the web site, by phone, fax, or e-mail. Please do not send your credit card number by e-mail. You may use your credit card number by our secure shopping cart, phone or fax. We accept personal checks and most major credit cards. Orders are shipped when final payment is received.
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| Production Times: Production times will vary because of the unique hand crafted process and may be up to 4-6 weeks. If you have a specific delivery time frame, we should discuss this prior to order placement. Tiffany Lamps will not make impossible promises to get a sale. We convey honest, realistic expectations. Sometimes, through circumstances beyond our control, we do not make a projected delivery schedule. We will do our best to expedite your order, but cannot guarantee an exact delivery day. An estimated production time has been given if applicable. Since these can vary by time of year and other factors, we will be more precise when we know the items you are ordering. Please understand that some products are of the highest quality and are being crafted or ordered especially for you. It will be worth the wait.
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| Order Tracking: Actual shipping time averages (7) seven working days, but can take as long as (15+) fifteen plus working days under unusual circumstances. If delivery contact is not made approximately (10) ten working days from shipping notification, you may want to check on the transit location of your order. Please e-mail us at info@tiffanylamps.com or call us at 1-800-449-3145 with your invoice number and we will respond promptly with the most up-to-date information.
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| When Your Merchandise Arrives: Please be prepared to inspect your order when it arrives. Check the bill of lading and verify that the quantity of packages delivered agrees with what the BOL indicates left the factory. Please do not sign the bill of lading until you are reasonably sure the merchandise has been delivered in good condition. If you should discover damage, it is your responsibility to notify us immediately, 1-800-449-3145 or e-mail info@tiffanylamps.com. You must sign the bill of lading with a note describing the damage you see. Although damage claims are rare, they can happen and your products are fully insured against freight damage.
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| Freight Damage: Your products are insured against freight damage. Should freight damage be determined, contact us for instructions. Please keep all packaging materials.
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| International Deliveries / Alaska & Hawaii: Please call us at 1-800-449-3145 (406-297-2547), fax us at 406-297-2548, or e-mail us at info@tiffanylamps.com with the merchandise information and your complete delivery address so we can quote the shipping fees. All prices are in U.S. Dollars.
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| Changes / Cancellations: After your order has been placed, you have 24 hours to cancel the order before any fees are incurred. Any fee or charges incurred to us for cancellation or changes will be applied to you.
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| Satisfaction / Returns: Customer satisfaction is the foundation of our success. Our customers are overwhelmingly satisfied with their furnishing selections. However, if you are not satisfied with your purchase, you must call us at 800-449-3145 within 7 days after receiving item(s) for return instructions. Item(s) must be in original purchase condition for a refund minus a 25% re-stocking fee. Please repackage the items as received. Return shipping charges are not refundable.
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| Privacy Information: Customer satisfaction and your privacy is the foundation of our success. The information collected here will not be sold, given, or made available to any mailing list or any other advertising organization. Your credit card information is encrypted and secure in our shopping cart. Please do not send your credit card number by e-mail.
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| Copyright Information: All designs contained herein are protected by U.S. Copyright laws. Duplication of designs without written authorization is forbidden.
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| Disclaimer: All products are subject to availability. Due to the character of natural products, all dimensions are approximate and actual colors may not match your monitor. Products, information, prices, and or specifications are subject to change without notice. Please call for information.
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