| Shipping - Free shipping to the lower 48 states only. Some items are too large and must be shipped with an "oversized" status. These items do not qualify for free shipping as other charges may apply. Please contact us for an exact shipping quote to your destination on these items.
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| Alaska, Hawaii, and Canada - Please contact us with your destination requirements and we will quote you estimated shipping fees.
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| Estimated Shipping Time - The estimated shipping time is 4 weeks.
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| Method of Shipping - Most Dale Tiffany orders are shipped via UPS.
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| Changes / Cancellations - After your order has been placed, any changes will be subject to our ability to conform to the requested change.
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| Order Tracking - Actual shipping time averages (7) seven working days, but can take as long as (15+) fifteen plus working days under unusual circumstances. If delivery contact is not made approximately (10) ten working days from shipping notification, you may want to check on the transit location of your order. Please contact us with your invoice number and we will respond promptly with the most up-to-date information.
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| When Your Merchandise Arrives - Please be prepared to inspect your order when it arrives. Check the bill of lading and verify that the quantity of packages delivered agrees with what the BOL indicates left the factory. Please do not sign the bill of lading until you are reasonably sure the merchandise has been delivered in good condition. If you should discover damage, it is your responsibility to notify us immediately. You must sign the bill of lading with a note describing the damage you see. Although damage claims are rare, they can happen and your products are fully insured against freight damage.
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| Freight Damage - Your products are insured against freight damage. Should freight damage be determined, contact us for instructions. Please keep all packaging materials.
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Satisfaction / Returns - Our customer's satisfaction is the foundation of our success. If you are not satisfied with your purchase upon receipt, you must contact us within 7 days after receiving item(s) for return instructions. Items must be in original condition for a refund minus a restocking fee and 3% credit card fee, if purchased on credit. The restocking fee for Dale Tiffany Lighting is 25% of the purchase price.
When returning an item, you will be responsible for the products safe return to the designated return address. We advise you to repackage and insure the merchandise accordingly. Return shipping charges are not refundable.
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| Disclaimer - All products are subject to availability. All dimensions are approximate. Actual colors may not match your monitor. Lighting prices and or specifications are subject to change without notice. Due to the nature of the internet, this advertising media may contain errors, and may not contain up-to-date information, specifications, products, or prices. Please call customer service for information.
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| Trademark & Copyright - Dale Tiffany is a registered trademark of Dale Tiffany. Lighting designs contained herein are protected by U.S. Copyright laws. Duplication of designs without written authorization is forbidden.
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