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| Shipping - Estimated shipping time: 4 weeks. Free shipping to the lower 48 states only (as indicated on most items.) Some items are too large and must be shipped with an "oversized" status. These items do not qualify for free shipping as other charges may apply. Please contact us for an exact shipping quote to your destination on these items.
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| Alaska, Hawaii, and Canada - Please contact us with your destination requirements and we will quote you estimated shipping fees.
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| Changes / Cancellations - After your order has been placed, you have 24 hours to cancel the order before any fees are incurred. Any fee or charges incurred to us for cancellation or changes will be applied to you.
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| Order Tracking - Actual shipping time averages (7) seven working days, but can take as long as (15+) fifteen plus working days under unusual circumstances. If delivery contact is not made approximately (10) ten working days from shipping notification, you may want to check on the transit location of your order. Please contact us with your invoice number and we will respond promptly with the most up-to-date information.
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| When Your Merchandise Arrives - Please be prepared to inspect your order when it arrives. Check the bill of lading and verify that the quantity of packages delivered agrees with what the BOL indicates left the factory. Please do not sign the bill of lading until you are reasonably sure the merchandise has been delivered in good condition. If you should discover damage, it is your responsibility to notify us immediately. You must sign the bill of lading with a note describing the damage you see. Although damage claims are rare, they can happen and your products are fully insured against freight damage.
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| Freight Damage - Your products are insured against freight damage. Should freight damage be determined, contact us for instructions. Please keep all packaging materials.
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Satisfaction / Returns - Our customer's satisfaction is the foundation of our success. If you are not satisfied with your purchase upon receipt, you must contact us within 7 days after receiving item(s) for return instructions. Items must be in original condition for a refund minus a restocking fee and 3% credit card fee, if purchased on credit. The restocking fee for Meyda Tiffany Lighting is 30% of the purchase price. The restocking fee for custom ordered products is 50% of the purchase price. Custom ordered products are those which are built from available options or size specified outside of the standard item.
When returning an item, you will be responsible for the products safe return to the designated return address. We advise you to repackage and insure the merchandise accordingly. Return shipping charges are not refundable.
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