Steel Partners Shipping Information
Shipping Prices - Free shipping to the lower 48 states only. Please contact us for additional shipping charges to Alaska, Hawaii, and Canada orders. Shipping fees are not included for over-sized items that must be shipped Truck Freight. Please call for a Truck Freight shipping quote to your location.
Estimated Shipping Time - Some items are stock items and can be shipped immediately. Allow 4 weeks for non-stock items, or call with your specific needs.
Method of Shipping - Steel Partners items are shipped Standard UPS or USPS. Over-sized items are shipped via Truck Freight.
Damage In Transit - All orders are 100% insured through the shipping process.
Satisfaction / Returns - Our customer's satisfaction is the foundation of our success. If you are not satisfied with your purchase upon receipt, you must contact us within 7 days after receiving item(s) for return instructions. Items must be in original condition for a refund minus a restocking fee and 3% credit card fee, if purchased on credit. The restocking fee for Steel Partners Lighting is 50% of the purchase price, as each piece is made to order from your specifications.
When returning an item, you will be responsible for the products safe return to the designated return address. We advise you to repackage and insure the merchandise accordingly. Return shipping charges are not refundable.
Changes / Cancellations - After your order has been placed, any changes will be subject to our ability to conform to the requested change.
Once the purchase order has been sent to the manufacturer, LodgeCraft is financially obligated to purchase the products ordered. Generally, we are not able to accept cancellations or returns. We may however, at our discretion, make an exception to this policy. If you wish to request a change, please call us as soon as possible.
Credits and Accounts - The crediting of credit card accounts shall be governed exclusively by this Agreement. In the event we determine to provide credit to your account in accordance with the terms and conditions of the Agreement, after verification, we will issue credit to the original account number charged. Anticipate account crediting within (30) thirty days of our notifying you of your account credit amount.
Privacy - Customer satisfaction and your privacy is the foundation of our success. The information collected here will not be sold, given, or made available to any mailing list or any other advertising organization. Your credit card information is encrypted and secure.
Disclaimer - All products are subject to availability. All dimensions are approximate. Actual colors may not match your monitor. Prices and or specifications are subject to change without notice. This advertising website may not contain up-to-date information, products, or prices. Information is subject to change without warning. Please call for information. Designs contained herein are protected by U.S. Copyright laws. Duplication of designs without written authorization is forbidden.