Refund policy

Last updated: 2/16/26

Customer satisfaction is the foundation of our success. We take great care in producing and shipping high-quality, handcrafted lighting. Please review this policy carefully before placing your order.

Return Policy Summary

• Return authorization required within 7 days of delivery
• Return must be postmarked with 5 business days of receiving return authorization
• Items must be unused and in original packaging
• 25% restocking fee applies to approved non-damaged returns
• Customer responsible for return shipping
• Refund issued after inspection

Return Eligibility

If you are not satisfied with your purchase, you must contact us within seven (7) days of delivery to request return authorization and instructions.

To qualify for a return, all items must:

  • Be in original purchase condition

  • Be unused, uninstalled, and undamaged

  • Include all original packaging, components, and materials

  • Be repackaged exactly as received

Items that do not meet these requirements may not be eligible for return.

Return Authorization Required

All returns require prior authorization. Unauthorized returns will be refused.

To request return instructions, contact us within 7 days of delivery:

Phone: (406) 857-3525
Email: info@tiffanylamps.com

Restocking Fees

Approved returns for reasons other than damage, defect, or shipping error are subject to a 25% restocking fee, which will be deducted from the refund amount. This fee reflects inspection, repackaging, and administrative costs associated with handcrafted merchandise.

Restocking fees do not apply to:

  • Items that arrive damaged in transit

  • Manufacturer defects

  • Items shipped in error by Tiffany Lamps

If your item arrives damaged or defective, please contact us immediately so we may assist with a freight claim. Please see the "Freight Damage & Shipping Claims" section below. In these situations, return shipping and associated fees will be handled in accordance with the approved claim process.

Refund Processing

  • Refunds are issued only after returned items are received and inspected

  • Refunds are credited to the original payment method

  • Original shipping charges are non-refundable

  • Return shipping costs are the customer’s responsibility

  • Shipping insurance for returned items is strongly recommended

Exchanges

Please contact customer service to discuss availability and options.

Freight Damage & Shipping Claims

All merchandise is fully insured against freight damage.

Upon delivery:

  • Inspect all packages before signing the bill of lading

  • Verify package count matches the bill of lading

  • If damage is visible, note the damage clearly on the bill of lading

  • Notify us immediately if damage is discovered

Phone: (406) 857-3525
Email: info@tiffanylamps.com

Please retain all packaging materials until the claim process is completed.

Proper documentation is required by freight carriers to process damage claims.

Non-Returnable Situations

Returns will not be accepted for:

  • Requests made after the 7-day notification period

  • Items not in original condition

  • Items that have been installed or modified

  • Shipping charges, restocking fees, or expedited services

Contact

Should you have any questions:

Call Us (406) 857-3525

Monday - Friday
9:00 a.m. to 4:00 p.m. (Mountain Time)
Email: info@tiffanylamps.com

815 MT-82
Somers, Montana 59932, United States