Refund policy

Last updated: 5/10/26

Customer satisfaction is the foundation of our success. We take great care in producing and shipping high-quality, handcrafted lighting. Please review this policy carefully before placing your order.

Return Policy Summary - Hassle Free, no costs to you

• Return authorization required within 30 days of delivery
• Items must be unused and in original packaging
• NO restocking fee apply to returns
• TiffanyLamps.com is responsible for return shipping. We will email you the shipping label within 3 days of receiving your return request.
• Your refund will be issued within 7 days of receiving your returned package

Return Eligibility

If you are not satisfied with your purchase, you must contact us within thirty (30) days of delivery to request return authorization and instructions.

To qualify for a return, all items must:

  • Be in original purchase condition

  • Be unused, uninstalled, and undamaged

  • Include all original packaging, components, and materials

  • Be repackaged exactly as received

Items that do not meet these requirements may not be eligible for return.

Return Authorization Required

All returns require prior authorization. Unauthorized returns will be refused.

To request return instructions, contact us within 30 days of delivery:

Phone: (406) 857-3525
Email: info@tiffanylamps.com

Restocking Fees

We do not charge restocking fees on returned lamps and lighting.

If your item arrives damaged or defective, please contact us immediately so we may assist with a shipping claim. Please see the "Shipping Damage" section below. In these situations, return shipping and associated fees will be handled in accordance with the approved claim process.

Refund Processing

  • Refunds are issued to you, once returned items are received by us, and inspected, 7 days or less from return of your package

  • Refunds are credited to the original payment method

  • Return shipping costs are covered by TiffanyLamps.com. We will email you the shipping label within 3 days of receiving your return request.

Exchanges

Please contact customer service to discuss availability and options.

Shipping Damage

All shipments from us, to you, are insured against damage. There is no additional cost to the customer for insurance. If damage is determined:

  • Contact us for instructions

  • Retain all packaging materials

Phone: (406) 857-3525
Email: info@tiffanylamps.com

Please retain all packaging materials until the claim process is completed.

Proper documentation is required by freight carriers to process damage claims.

Non-Returnable Situations

Returns will not be accepted for:

  • Requests made after the 30-day notification period

  • Items not in original condition

  • Items that have been installed or modified

Contact

Should you have any questions:

Call Us (406) 857-3525

Monday - Friday
9:00 a.m. to 4:00 p.m. (Mountain Time)
Email: info@tiffanylamps.com

815 MT-82
Somers, Montana 59932, United States